We answer your most frequent questions to give you peace of mind…
Browse our frequently asked questions below to put any concerns or worries in regards to oral surgery at ease.
What is your appointment policy?
You need to contact our rooms either by phone or using our online application for an appointment. Our staff will endeavour to schedule your appointment to suit your requirements.
Do I need to bring anything special to my appointment?
You will need to bring with you your referral, any imaging your referring practitioner has given you, paperwork we have sent to you either via mail or e-mail, your Medicare, Pension, DVA cards and your private health fund details.
Why do I need a referral?
We are a medical billing based practice and can claim your rebate from Medicare online on the day of your consult. You require a valid referral to enable this rebate. We will see you without a referral however you will not be able to claim from Medicare or your private health fund.
Do you have HICAPS?
Unfortunately no, HICAPS doesn't include Oral and Maxillofacial Surgery in their claiming facility.
Can I be seen if I don’t have health insurance?
Yes. We will inform you financially prior to any treatment required.
Do you have disabled access?
Our rooms are located on the ground level.
What are your office contact hours?
Monday to Friday, 8:30 AM – 5:00 PM.
Where are you located?
Our consultations rooms are located at the Sunshine Coast University Private Hospital Consulting Room 1, 3 Doherty Street, Birtinya Queensland 4575
How do I get a medical certificate for my visit or surgery?
Please ask our friendly staff to arrange a medical certificate for you.
How is my confidentiality and privacy managed?
The Surgeons and staff adhere to the AMA code of Ethics regarding Privacy and confidentiality. Please be assured that your medical records are kept in the strictest confidence.
What are your billing arrangements?
We require payment on the day for your consultation. You will be required on most occasions to pay a deposit for your surgery and the balance payable 7 days post invoice date.
What happens when I come in to discuss implants?
Our radiographer will contact you to organise a CT scan prior to your appointment. Dr Wilson will start your consultation regarding your medical history, discussion of current issue and general implant information. He will then discuss treatment options. You will also be given the estimate of costs based on Dr Wilson’s treatment plan. You may be scheduled for surgery at this appointment or be asked to return for further review and discussion.